Delivery & Returns
Where do you deliver?
We offer delivery within Peninsular and East Malaysia.
When can I expect my order to arrive and how do you charge for delivery?
Kindly refer to the diagram below:-
*** An exception for Langkawi & Pulau Pangkor (delivery charges are similar to Sarawak)
“You can check the estimated shipping fees for the products in your cart during checkout”.
Items posted within Peninsular Malaysia should be received within 3 to 5 working days, and approximately 5 to 7 working days for items posted to East Malaysia. Calico Quiche will not be accountable for any missing or delayed parcels caused by 3rd party courier service provider.
Do you offer same day or next day delivery?
We do. Kindly contact us via WhatsApp at +6012-737 3477 for further information.
I’m buying a gift for someone else, can you help me deliver to him/her directly?
Of course! Be sure to leave the recipient details under the Delivery Address column. Plus, you will also have the option of leaving a personalised message meant for the recipient as you checkout.
How can I get updates on the status of my order?
All standard delivery orders are processed and shipped out within 2 to 5 working days upon verification of payment. All items are dispatched out during working hours, from Monday to Friday. This excludes weekends and public holidays (Malaysia). Following shipment, you will receive a Despatch Confirmation via email or WhatsApp together with your tracking number.
What is your return policy?
If an error was made on our part, the item will be replaced immediately. This includes sending a wrong or defective item. In that case, kindly send us an email attaching photos of the item (include a close up of the defect) together with a brief description and your order number to hello@calicoquiche.com.my and we will exchange your item for a new one. However, we do not offer replacements and refunds for errors made by the customer. This includes incorrect selection of size, variant and colour. Customers are advised to check all orders prior to checking out.
